Customer Support

Below are our most frequently asked questions, along with helpful links, so you can get the most out of your O-Cedar® products!

FAQs

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Please use the contact form on the right to submit your inquiry or comment.

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Please check our Special Offers page for current promotions or coupons. You can also sign up for O-Cedar® News and Offers or like us on Facebook® to be the first to know about upcoming deals and promotions.

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Store your mop away from extreme temperatures or extreme humidity. Hang mop from end cap of handle to keep the mop head off the floor.

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You can store your broom by hanging it from the end cap of the handle.

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No. We recommend sanitizing Scrunge® sponge products in the dishwasher.

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Yes. However, we recommend testing on an inconspicuous area before using on delicate surfaces.

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Yes. The Scrunge® is certified and recommended by DuPont® for use on Teflon® coated cookware. If you’re unsure whether your cookware is Teflon® coated, we recommend testing the scrubber on an inconspicuous area before using.

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We recommend the following products for cleaning hardwood/laminate floors.
Click for product and refill info.


ProMist® Spray Mop
Wood-Matic® Sponge Mop
Microfiber Flip MopTM
Microfiber Performer® Dust Mop
Hardwood Floor ‘N More® Damp/Dry All-Surface Mop
Microfiber Dust Mop

 

Note: Always remember to only use a slightly damp mop to clean hardwood/laminate floors, as too much water can damage or warp the wood. 
 

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Most types of floor cleaning solutions should be fine. However, we do not recommend using bleach or vinegar with your O-Cedar® sponge or cloth mops, as vinegar may rust the metal on your mop. 

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The following mops use machine washable refills. Click for product and refill info.
 

ProMist® Spray Mop
Microfiber Flip MopTM
Microfiber Performer® Mop
Microfiber Cloth Mop
Hardwood Floor ‘N More® Damp/Dry All-Surface Mop
Microfiber Dust Mop
Pro Wring® Cloth Mop
Light ‘N Thirsty® Cloth Mop

 

Machine or hand wash in warm water and lay flat to dry. Do not use fabric softeners.

 

Note: Sponge mop refills are not machine washable. We recommend you rinse your sponge mop thoroughly between each use.

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We suggest not storing unused cleaning solution in the reusable bottle. Instead, empty unused cleaning solution from bottle and rinse thoroughly with water after each use.

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Since the ProMist® pads are microfiber, you can just use water for an effective clean. However, if you wish to use a cleaning solution, add just 2 teaspoons of your favorite floor cleaner after filling bottle with water.

 

Note: Do NOT use bleach or wax cleaning solutions.

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Use no more than 2 teaspoons of cleaning solution after filling bottle with water. 
Note: Do NOT use bleach or wax cleaning solutions.

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Yes. The same method can be used to remove the scrub brush from either product. Please visit the Mop Refill section of our site for downloadable instructions or to watch a refill instructions video.
 

View Pro Scrub® product page
View Big Easy® product page