Our Consumer Affairs Department assists hundreds of consumers change their mop heads each day over the phone. However, we know that sometimes it is easier to learn by watching the experts, so we decided to post videos showing each step of the mop head replacment process. If you still have questions, please do not hesitate to Contact Us at 1-800-543-8105. We are happy to help you Monday through Friday 8:00 - 5:00 CST/CDT.