Support
Below are our most frequently asked questions, along with helpful links, so you can get the most out of your O-Cedar® products!
FAQs
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Who should I contact at O-Cedar® with suggestions/comments, complaints, or for employment opportunities? |
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Please use the contact form on the right to submit your inquiry or comment. |
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Please call 1-866-VILEDA1 (1-866-845-3321) or email service.client@fhp-ww.com. |
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Please check our Special Offers page for current promotions or coupons. You can also sign up for O-Cedar® News and Offers or like us on Facebook® to be the first to know about upcoming deals and promotions. |
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Store your mop away from extreme temperatures or extreme humidity. Hang mop from end cap of handle to keep the mop head off the floor. |
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You can store your broom by hanging it from the end cap of the handle. |
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No. We recommend sanitizing Scrunge® sponge products in the dishwasher. |
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Yes. However, we recommend testing on an inconspicuous area before using on delicate surfaces. |
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Yes. The Scrunge® is certified and recommended by DuPont® for use on Teflon® coated cookware. If you’re unsure whether your cookware is Teflon® coated, we recommend testing the scrubber on an inconspicuous area before using. |
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We recommend the following products for cleaning hardwood/laminate floors.
Note: Always remember to only use a slightly damp mop to clean hardwood/laminate floors, as too much water can damage or warp the wood. |
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Most types of floor cleaning solutions should be fine. However, we do not recommend using bleach or vinegar with your O-Cedar® sponge or cloth mops, as vinegar may rust the metal on your mop. |
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The following mops use machine washable refills. Click for product and refill info. ProMist® Spray Mop
Machine or hand wash in warm water and lay flat to dry. Do not use fabric softeners.
Note: Sponge mop refills are not machine washable. We recommend you rinse your sponge mop thoroughly between each use. |
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We suggest not storing unused cleaning solution in the reusable bottle. Instead, empty unused cleaning solution from bottle and rinse thoroughly with water after each use. |
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Since the ProMist® pads are microfiber, you can just use water for an effective clean. However, if you wish to use a cleaning solution, add just 2 teaspoons of your favorite floor cleaner after filling bottle with water.
Note: Do NOT use bleach or wax cleaning solutions. |
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Use no more than 2 teaspoons of cleaning solution after filling bottle with water. |
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Yes. The same method can be used to remove the scrub brush from either product. Please visit the Mop Refill section of our site for downloadable instructions or to watch a refill instructions video. |