Product Support? O-Cedar® Can Help
Please submit a product support inquiry and include images of your product so our customer care team can help assist you.
A Message from our Customer Care Team:
Our Customer Care team is committed to offering the best support for any assistance you may require. Please make sure to provide as much information as possible below, and we will get back to you shortly.
Helpful Tip: Check your spam folder in case our response gets delivered there instead of your inbox.
We look forward to hearing from you 
Your Friends at O-Cedar
Product Warranty
We are committed to providing top-quality products to our consumers. O-Cedar products are warranted against defective materials or workmanship for 1 year from the date of purchase. Product must be used in accordance with normal domestic household purposes, handled properly for its intended use, and used in accordance with the operating instructions. If you are not completely satisfied within 90 days of your O-Cedar purchase, please return to the retailer.
An original receipt or product registration is required to validate your warranty. This warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. It does not include damages which arise from misuse or abuse of this product. Product is intended for consumer household use, not commercial use. If purchase receipt or product registration is not available, warranty will apply for 1 year from date of manufacture.
PRODUCT SUPPORT INQUIRY
Our Consumer Affairs department will be closed or working with a limited team for the holidays from Monday, December 22nd through January 5th so our team can enjoy time with their loved ones.
We’ll begin responding to inquiries upon our return and will do our best to reply in a timely manner.
Thank you for your understanding and your continued loyalty. Wishing you a wonderful holiday season!
Your O-Cedar Consumer Affairs Team
Give Us a Call!
Tuesday & Thursday 10 a.m. to 2 p.m. CT.
As we head into the holiday season, our phone lines will be closed until January 13th so our team can enjoy time with loved ones and focus on responding to your emails and direct massages when they are present.
If you need assistance, please reach out through the Contact Us form above, and we'll do our best to reply as quickly as possible during our operating days.
We appreciate your loyalty and wish you a joyful holiday season!
At O-Cedar we love to help our consumers. Quick tip, since we do require supportive documents and often will defer to email, we recommend you fill out an inquiry form. You can also check our FAQ section for quick answers to common questions. Feel free to message us directly on Facebook or Instagram.
We appreciate your patience and look forward to assisting you soon. Thank you!
Questions?
O-Cedar
Aurora, IL 60502
